Returns & Exchanges

At Elavate Collagen, we want you to be completely satisfied with your purchase; if you are not, we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Please ensure all returned products are in their original condition to maintain the luxury standards of our collection.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all Elavate Collagen tags and protective seals remain intact.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your package.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.